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Account, plan and quotas

What each plan unlocks, how download quotas work and where to see usage, computers and billing.

Where it is in the app
Your account › Profile, License and usage and Devices
Plan
All plans
Section
Account and support

The numbers on the screen are the steps in Step by step.

What it does

In Your account you see your plan, how much you’ve downloaded, when your quota renews and the computers linked to your account. Billing, card, invoices and cancellation are in the account area on the website.

The free plan has 20 block downloads, 20 material downloads and 20 HDRI downloads per computer, one time only. The monthly and annual plans have monthly quotas and unlock Modeling. UVW Map, texture adjustment, the Max → SKP converter, PBR textures and Fluio Base work on any plan.

Before you start

  • Be signed in to the app.

Step by step

  1. See your plan

    Click the avatar. In Profile, the Your plan card shows your plan; Manage on the website opens your account on the website.

  2. Check your usage

    In License and usage, each quota (blocks, textures and HDRIs) shows how much is still available and when it renews.

    • Monthly: 200 blocks, 200 materials and 200 HDRIs per month.
    • Annual: 400 blocks, 300 materials and 300 HDRIs per month.
    • Unused quota doesn’t carry over to the next month. Downloading the same item again within the same subscription doesn’t count again.

  3. See your computers

    In Devices, the list shows each computer, its app version and when it was last seen.

  4. Subscribe, switch or cancel

    On the website, under Your account › My plan, you find the plans, billing and the billing portal, with card, invoices and renewal. To move from monthly to annual, end the monthly plan first: the annual plan becomes available at the end of the cycle.

Tips

  • Refresh account fetches your plan and quotas again, useful right after subscribing.
  • Changing your password on the website signs the app out on your other computers.
  • Signing out on the website only signs out that browser; the app stays connected.

Common problems

When“This computer's free downloads have run out.”
What to doThe free plan has 20 of each type per computer. Click See plans to subscribe.
When“This free account is already linked to another computer.”
What to doA free account works on one computer only. Creating another account on the same computer doesn’t restore the quota.
When“Payment pending”.
What to doUpdate your payment on the website, under My plan, so you don’t lose access.
When“License suspended”.
What to doContact support to restore your access.

Keep going

All features
Didn’t find the answer?Open a ticket right in the app, in Your account › Support. It already includes your computer’s versions and the error history, and the reply arrives in the app.
How to open a ticket Write to us by email